Regularly scheduled classes take place in Frisco, TX. Private classes for up to 6 people can by arranged as well. Occasionally, we will offer classes in other cities across the nation. If you are interested in setting up a class in your hometown, please reach out to us using our Contact page. 


Non-customized items may be returned in their original condition for a full refund, however, customers are responsible for return shipping. If you need to cancel your order prior to production or shipping, please let us know ASAP by using our Contact page.

Returned checks will incur a $25 service charge.

Customized products

All sales of customized items are final. For customized items, please allow 1-3 weeks, depending on the product, for it to be produced and shipped. Please see the items description for details. Certain customized calligraphy items will have proofs sent to you prior to production. Once your approval is given, we will finalize the production.  If you are dissatisfied with your product for any reason, please contact design roots and we will make all reasonable efforts to rectify any defects. 


We will occasionally use recycled shipping materials in order to keep your shipping costs low, and reduce our impact on the environment.

For all in-stock items shipped in the continental united states, products will be shipped via USPS on Mondays and Thursdays {or next business day if it's a holiday}. If you need your product sooner, please let me know and we can make arrangements.

International Shipping

At this time, we do not offer international shipping options. We are looking into the most cost effective ways to offer our products outside of the United States, but do not have it in place yet. However, many of our international customers buy and ship products to family and friends in the United States and make other arrangements to receive them abroad.

Privacy Policy

This privacy policy discloses the privacy practices for This privacy policy applies solely to information collected by this web site. It will notify you of the following:

What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.

What choices are available to you regarding the use of your data.

The security procedures in place to protect the misuse of your information.

How you can correct any inaccuracies in the information.

Information Collection, Use, and Sharing 
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Your Access to and Control Over Information 
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

   • See what data we have about you, if any.

   • Change/correct any data we have about you.

   • Have us delete any data we have about you.

   • Express any concern you have about our use of your data.

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.


Our Privacy Policy may change from time to time and all updates will be posted on this page.

If you feel that we are not abiding by this privacy policy, you should contact us immediately.